Find the areas of five destinations already in this guide, then check each scheme’s rules. This is a growing shortlist, not every concession in London.
Station searches and device-location sorting stay on this page. A postcode search sends only the postcode to Postcodes.io. Checker answers are never included. Nothing is saved.
Browse all five destinations below.
Distances are straight lines to the named reference station, not the venue entrance or an accessible walking route. A nearby result does not mean open now or tickets available. Confirmed means sourced information, not a live check.
No destinations meet these filters. Try a wider distance or clear the access filter. Unconfirmed does not mean unavailable.
Details checked 2 Oct 2026. Recheck needed; confirm these details with the provider.
Support in your borough
Find council and local advice routes for all 32 London boroughs and the City of London. Choose the area where you live; local eligibility, funding and referral routes differ. These are starting points, and each provider decides what help it can offer.
Find my council
Enter your home postcode to find your council area and its local support links.
Only your postcode is sent to Postcodes.io when you search. It is not saved by Side Street. Your benefit and disability answers are never sent.
Ask its benefits and financial independence team about money advice. DABD also offers care and transport services; check the service conditions and any charges directly.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Find Bexley Citizens Advice and other advice organisations. The old Local Welfare Provision scheme has ended; use the current council fund page for crisis support.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Support routes for Square Mile residents, including essential costs and the Crisis and Resilience Fund. The City of London is separate from the surrounding boroughs.
Confidential, impartial help with welfare benefits, debt and housing for City residents. Check the contact page for how to request advice or an appointment.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Start here to ask about adult care, support for a disability or help as a carer. Care assessments and any charges are separate from benefit entitlement.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Free independent benefits advice for disabled and ill borough residents, including forms, reconsiderations and appeals. Request help through the service; appointments depend on availability.
Action on Disability lists the current formal advocacy providers, Libra Partnership and H&F Mencap. Its own groups offer peer support; it is not the contracted formal advocacy service.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Free impartial advice for people who live, work or study in Haringey. Check the telephone and online routes; the service currently says it does not offer face-to-face appointments.
Local support with disability benefits and appeals, Direct Payments and transport applications. Ask which service fits your needs and how to access it.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Get advice on benefits, housing and debt. The council’s former Adult Social Care Welfare Unit has closed and directs residents to local advice providers.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Council routes to request care and support, find local services and get advice about equipment for daily living. Check assessments and any care charges directly.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Check the current crisis-support criteria and apply online, by phone or through a Community Hub. Receiving benefits is not required, but residence and other conditions apply.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Help with benefits, debt and housing. Use its email or telephone appointment routes and check current arrangements before visiting; advice slots can fill up.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Free independent advice through Citizens Advice Merton and Lambeth on benefits, debt and housing. Start with the Lambeth advice route; demand is high and an appointment is not guaranteed.
Parent advocacy for Lambeth parents who have a learning disability or are autistic, without requiring a formal diagnosis. For statutory advocacy, this page now directs readers to VoiceAbility.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Local advice routes include Merton Disability Welfare and cost of living support. Check the Merton contact page for an assessment; high demand can limit appointments.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Council directory of Citizens Advice Richmond, RAID and RUILS. Find support with benefit forms, disability-related needs and money problems; check each service’s appointment arrangements.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
SDA no longer provides advice. Its update directs information and community support enquiries to the Southwark Disability Hub run by KeyRing: 020 3457 7580; call charges may apply.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Free confidential information and advice if you are unsure where to start. It helps people who live, work, study or care for someone in Sutton find suitable support.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Benefits and debt advice, crisis-support routes and help for people using Direct Payments for care. There is also guidance if you need help completing online forms.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Read the current Crisis and Resilience Fund guidance and find the crisis-payment application. Check the council’s criteria and available support before applying.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Contact the benefits service about a Housing Benefit or Council Tax Support claim. Residents can also ask about its home-visiting service.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Help with an application
Choose the help you need. These links open external services; you decide what to share there. We do not collect forms, award letters or financial details.
Check the name of the scheme, the application route and any deadline in your letter.
Ask an adviser what evidence is relevant, whether they can help with the form, and how to request an accessible appointment.
Keep a copy of what you submit and note the date. Ask the adviser about next steps if you receive a decision you want to challenge.
Use the Turn2us PIP Helper to work through the application process. For personal advice or a decision challenge, contact an adviser.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Accessible outings, with the details together
Three short, free visits with official route references, seating, toilets and a shorter option. Pick the plan that suits you. These are researched starting points; your station, street approach and current lift status still need checking.
Visitor £0 · companion £0 for these public spaces. No concession proof or companion ticket is needed. Transport, food and any separately booked exhibitions or performances cost extra.
Books and a rest at WellcomeDetails due a recheck
Journey: Euston Square has step-free access only from its westbound platform. The venue describes a 100m approach via Gower Street and Euston Road from that exit. This does not give you an eastbound step-free return. St Pancras is the venue’s nearest fully step-free station, about 1km away; plan that longer approach separately.
Arrive at the main entrance and locate the level 0 toilets if useful.
Take the lift to the Reading Room on level 2. Read, browse the objects or sit together.
Return by lift and leave using the accessible door. Choose the return station and direction before setting out.
A shorter option: Make the Reading Room your only stop. There is no need to fit in the exhibitions.
Before you leave: Check the works and room events, your device dimensions and both directions of station access. The venue can discuss assistance in advance.
Opening: Tuesday–Sunday, 10am–6pm. Closed Monday.
Free entry to the Reading Room on level 2, with no purchase or Reader Pass required. Seats are shared; this is a social space rather than a silent library.
Getting inside: Use the accessible door between the revolving doors, then the lift to level 2. Ask staff if you need help finding a seat.
Toilets: Accessible toilets on each floor; Changing Places on level 0.
The catch: Events can affect the room. Mobility devices 75cm wide or more face restrictions: contact the venue first. Frontage works continue, but the main entrance remains in use; the bus stop outside is out of use.
Checked . Due a fresh check; confirm the current details before travelling.
Visit lengths and sequences are editorial suggestions, not measured access times.
A sheltered hour at the BarbicanDetails due a recheck
Journey: Choose the official step-free route video from Moorgate or Farringdon before travelling. The venue’s general walking estimates are not wheelchair journey times; check station lifts and your line separately.
Follow the official route to Silk Street and enter the public foyers.
Find a seat on the ground floor and locate the accessible toilet. Read or meet a friend without buying anything.
Keep the visit on this level if that suits you, then use the same checked approach for your return.
A shorter option: Stay on the ground floor for a rest and skip any extra exploring.
Before you leave: Check the foyer hours and performance schedule. If you need Changing Places, plan the separate Beech Street building and its sloping approach with the venue.
Opening: Monday–Friday, 8am–11pm; weekends, 9am–11pm; bank holidays, 11am–11pm.
The public foyers are free to enter, with seating and space to study or meet. You do not need to buy a café drink.
Getting inside: Use the venue’s step-free wayfinding videos from Moorgate or Farringdon to the Silk Street entrance. Lifts connect foyer levels.
Toilets: An accessible toilet is on the ground floor. Changing Places is in the separate Beech Street cinema building, with a different approach.
The catch: Seating is not reserved and events can make it busy. The Conservatory, membership rooms and ticketed performances have separate arrangements.
Checked . Due a fresh check; confirm the current details before travelling.
Visit lengths and sequences are editorial suggestions, not measured access times.
A South Bank break indoorsDetails due a recheck
Journey: Start with the official step-free map from Waterloo to Royal Festival Hall. At Waterloo, the Jubilee line has step-free access; the Northern and Bakerloo lines do not. Check the line, lifts and entrance for both directions. The map, rather than a generic walking time, is the route reference.
Follow the official step-free approach to the Hall, checking any lift diversions before you leave.
Find an available foyer seat and have a read or your own snack. Ask staff for the nearest accessible toilet.
Return by the route you checked. A riverside extension is optional and is not included in this access plan.
A shorter option: Keep to one foyer level and use the visit as a rest stop.
Before you leave: Check current lift works, any event closures and toilet access. Do not rely on a lift route until the venue confirms it is operating.
The public foyers are free. You can bring your own food and soft drinks, and sit, read or meet friends without buying anything.
Getting inside: Use the official step-free Southbank Centre map for the approach and level entrances. Lift refurbishment is under way, so confirm the route you need.
Toilets: Accessible toilets are on every floor. Changing Places has its own opening and key arrangements: check the access page.
The catch: Some foyer areas may close for ticketed events. Use available seats: floor sitting and sleeping are not permitted. Alcohol must be bought on site.
Recent additions and useful provider announcements. Each note distinguishes a change to the guide from a change to a scheme. An announcement does not establish eligibility.
Announced, not confirmed active
Disabled Persons Railcard: expansion still announced
The provider still describes wider eligibility as planned for late September 2026, with more details to follow. Its page does not yet confirm a start date or the final evidence rules for those additional routes.
Next step: Use the current eligibility list before applying. Do not assume that an announced condition already qualifies.
Checked . Due a fresh check; confirm the current details before travelling.
New to the guide
Three free outings with the practical details together
New to Side Street: short plans for Wellcome, the Barbican and Royal Festival Hall, bringing together the approach, seating, toilets, companion cost and a shorter visit. These are new guides, not new provider concessions.
Next step: Choose a plan, then check its current access links for your journey and needs.
Checked . Due a fresh check; confirm the current details before travelling.
Use the linked scheme or provider for current rules. Older notes remain available as a record.
Check possible eligibility
Select whatever applies to the person using the scheme. This finds possible concessions; providers make the final decision. For benefit-payment estimates, use the free calculators and advice.
Answers stay on this page and are not saved or sent anywhere. No name, diagnosis, documents or income figures needed.
No award, another benefit, or prefer not to say? Leave benefits blank. You can still browse every scheme.
Optional: open the checker to narrow the guide.
Where to use it
Start with something you want to do. Each scheme has its own rules, proof and booking route.
41 schemes and useful services.
No matches with these filters. Try another category or clear your filters and answers to browse everything. This does not mean you cannot get help.
Days out
Historic Royal Palaces £1 tickets
£1 per person for up to four people from one household.
Where to use it
Tower of London, Hampton Court Palace and Kensington Palace
Who it’s for
One household member must receive Universal Credit, Pension Credit, Employment and Support Allowance, Income Support, Jobseeker’s Allowance or the provider’s listed Working Tax Credit award.
Worth knowing: A limited allocation can sell out. Tickets cannot be refunded or changed. PIP alone is not one of the listed qualifying benefits.
What will we pay? & before you go
Your ticket
£1 per eligible household member
Companion ticket
£1 if using the household allocation; separate carer terms need checking
Registration and extras
No separate scheme fee listed
Guest limit
Four people in total, from one household
A companion ticket and a guest ticket can have different rules. Check your final basket, including booking fees and optional extras.
Before you go
Bring the benefit evidence required by your chosen palace and ID for the person who booked. That person must attend.
Choose a palace on the scheme page and book its £1 tickets online before travelling.
Confirm your own ticket, each companion or guest ticket, and the access arrangements you need.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Days out
CEA cinema companion card
A companion ticket at no charge when the cardholder buys the applicable full-price ticket. The card costs £6.50 and lasts one year.
Where to use it
Participating UK cinemas, including London
Who it’s for
Age five or over, with a disability that means you need someone to accompany you at the cinema. PIP, DLA, Attendance Allowance, ADP, CDP, PADP and AFIP are accepted evidence routes. Sight-registration and individual assessment routes also exist.
Worth knowing: Universal Credit, ESA, a Blue Badge or another access card are not automatic proof for CEA. Ask the cinema about support even without a card.
What will we pay? & before you go
Your ticket
Applicable full-price cinema ticket
Companion ticket
£0 with the qualifying cardholder’s paid ticket
Registration and extras
£6.50 for a one-year card
Guest limit
One companion; check the cinema’s booking instructions
A companion ticket and a guest ticket can have different rules. Check your final basket, including booking fees and optional extras.
Before you go
Apply with a photo and accepted evidence, or ask CEA about individual assessment if you do not have the listed paperwork.
Apply for the card, then check your cinema participates and follow its companion-ticket booking instructions.
Confirm your own ticket, each companion or guest ticket, and the access arrangements you need.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Days out
National Trust essential companions
One or two essential carers or companions can come in free with a disabled visitor.
Where to use it
National Trust places, including its London properties
Who it’s for
For disabled visitors who need a carer or companion. A benefit award is not the stated requirement.
Worth knowing: The disabled visitor still pays their own admission unless membership or another entitlement covers it. Buildings and grounds have different access arrangements.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Days out
Access London Theatre
Find captioned, BSL-interpreted, audio-described and relaxed performances, with venue access information.
Where to use it
London theatres and their individual box offices
Who it’s for
Anyone can browse. Choose the support that suits you; you do not need a benefit award to use the guide.
Worth knowing: This is an access directory, not a promise of free or discounted tickets. Prices and companion arrangements depend on the theatre and performance.
What will we pay? & before you go
Your ticket
Varies by theatre and performance
Companion ticket
Ask the theatre; free entry is not automatic
Registration and extras
Ask about any venue registration
Guest limit
Ask the box office
A companion ticket and a guest ticket can have different rules. Check your final basket, including booking fees and optional extras.
Before you go
Ask the theatre about evidence only if applying for its own access rate or companion ticket.
Find a suitable performance, then contact its box office about access, seats and any concession before booking.
Confirm your own ticket, each companion or guest ticket, and the access arrangements you need.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Days out
Kew Gardens £1 benefit tickets
£1 admission for a qualifying benefit holder, with up to four additional guest tickets through the same scheme. A donation is optional.
Where to use it
Daytime visits to Kew Gardens, Richmond
Who it’s for
Kew lists Universal Credit and Pension Credit, plus PIP, DLA, Housing Benefit, income-related ESA, income-based JSA, Income Support and its listed tax-credit evidence. It also lists an Application Registration Card route.
Worth knowing: These are daytime tickets. Separately ticketed evening events have their own terms. Other types of ESA or JSA are not the listed ESA/JSA routes.
What will we pay? & before you go
Your ticket
£1; optional donation extra
Companion ticket
Check the separate essential-companion route; ordinary guests need a ticket
Registration and extras
No separate scheme fee listed
Guest limit
Benefit holder plus up to four guests
A companion ticket and a guest ticket can have different rules. Check your final basket, including booking fees and optional extras.
Before you go
Bring proof of your qualifying benefit or listed document, and ID for a concession ticket. Check the current list before booking.
Select the benefit-ticket option on Kew’s official ticket page and check your guest tickets before paying.
Confirm your own ticket, each companion or guest ticket, and the access arrangements you need.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Days out
Kew Gardens companion and sight-registration entry
Free entry for an essential companion accompanying a disabled visitor. Registered blind and partially sighted visitors also have free entry.
Where to use it
Daytime visits to Kew Gardens, Richmond
Who it’s for
The companion route covers someone needed to support a disabled visitor. The visitor’s own free-entry route is sight registration; other disabled visitors can use Kew’s applicable concession.
Worth knowing: The companion offer does not make every disabled visitor’s own ticket free. Evening events have separate arrangements. Some glasshouse areas have wheelchair or mobility-scooter restrictions.
What will we pay? & before you go
Your ticket
Free for registered blind/partially sighted visitors; otherwise check the dated concession price
Companion ticket
£0 for an essential companion
Registration and extras
No separate scheme fee listed
Guest limit
Confirm companion numbers when booking
A companion ticket and a guest ticket can have different rules. Check your final basket, including booking fees and optional extras.
Before you go
Check Kew’s current ticket instructions for your route and bring relevant concession ID. Ask Kew if you are unsure which ticket or evidence to use.
Choose the appropriate tickets and read Kew’s access guide for mobility-aid loans, toilets and routes before visiting.
Confirm your own ticket, each companion or guest ticket, and the access arrangements you need.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Days out
London Zoo disability and carer tickets
Concession admission for disabled adults and children, with one essential carer admitted free per disabled visitor.
Where to use it
London Zoo, Regent’s Park
Who it’s for
Disabled visitors can use the disability ticket rate. The free-carer arrangement is for someone needed to support the visit.
Worth knowing: Ticket prices vary by date. The site has uneven paths and steep tunnel slopes. Wheelchair loans require a refundable deposit; scooter hire has a charge and deposit. Check these separately.
What will we pay? & before you go
Your ticket
Disability rate varies by date
Companion ticket
£0 for one essential carer
Registration and extras
Mobility-aid hire/deposits are separate
Guest limit
One essential carer per disabled visitor
A companion ticket and a guest ticket can have different rules. Check your final basket, including booking fees and optional extras.
Before you go
For a carer ticket, bring supporting evidence showing that a carer is required. The zoo gives examples including PIP, DLA, a Freedom Pass and appropriate local-authority evidence.
Check the disability ticket price for your date and the access guide before booking. Arrange mobility-aid hire ahead if needed.
Confirm your own ticket, each companion or guest ticket, and the access arrangements you need.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Proof and how to use it
What you need
For a carer ticket, bring supporting evidence showing that a carer is required. The zoo gives examples including PIP, DLA, a Freedom Pass and appropriate local-authority evidence.
Next step
Check the disability ticket price for your date and the access guide before booking. Arrange mobility-aid hire ahead if needed.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Days out
London Zoo low-income benefit tickets
Reduced-price tickets for up to six people in one household. The booking page shows the price for your chosen date.
Where to use it
London Zoo, Regent’s Park
Who it’s for
The zoo lists Universal Credit, Pension Credit, New Style ESA and New Style JSA. All people using the household offer must live at the same address.
Worth knowing: Limited tickets and dates; this offer cannot be bought at the gate. PIP or DLA alone does not qualify for this scheme. Use the separate disability ticket route if appropriate.
What will we pay? & before you go
Your ticket
Check the benefit-ticket price for your date
Companion ticket
Household ticket or separate carer route; confirm with the zoo
Registration and extras
No separate scheme fee listed
Guest limit
Up to six people at the same address
A companion ticket and a guest ticket can have different rules. Check your final basket, including booking fees and optional extras.
Before you go
Bring proof of a qualifying benefit payment within the last month, such as your portal record or benefit letter. The zoo may also ask for photo ID.
Book the dedicated benefit tickets online in advance. Children under three enter free without their own ticket, with a booked adult.
Confirm your own ticket, each companion or guest ticket, and the access arrangements you need.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Days out
St Paul’s Cathedral disability admission
Free sightseeing admission for disabled visitors and one accompanying carer or assistant.
Where to use it
Sightseeing at St Paul’s Cathedral, City of London
Who it’s for
Disabled visitors can use the free-admission arrangement. The cathedral does not state that a particular benefit award is required on its access page.
Worth knowing: The Dome galleries are reached by stairs only. A free ticket does not make that part of the cathedral step-free. Check sightseeing opening and service-related closures before travelling.
What will we pay? & before you go
Your ticket
£0 for a disabled sightseeing visitor
Companion ticket
£0 for one accompanying carer or assistant
Registration and extras
No separate scheme registration needed
Guest limit
Visitor and one carer or assistant
A companion ticket and a guest ticket can have different rules. Check your final basket, including booking fees and optional extras.
Before you go
The access page does not specify benefit paperwork. Ask admissions about any evidence or assistance you need when arranging your visit.
Prebook or request the free admission on arrival. Check the access page for the step-free entrance, Crypt lift, hearing loop and prebookable touch tours.
Confirm your own ticket, each companion or guest ticket, and the access arrangements you need.
Details checked 18 Sept 2026. Recheck needed; confirm these details with the provider.
Proof and how to use it
What you need
The access page does not specify benefit paperwork. Ask admissions about any evidence or assistance you need when arranging your visit.
Next step
Prebook or request the free admission on arrival. Check the access page for the step-free entrance, Crypt lift, hearing loop and prebookable touch tours.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Days out
National Theatre Access scheme
Access booking with adjusted ticket prices for you and your companion, plus accessible seats and information about supported performances.
Where to use it
National Theatre performances on the South Bank
Who it’s for
The scheme is for Deaf, disabled and neurodivergent people. Support includes captioned, BSL-interpreted, audio-described, chilled and relaxed performances.
Worth knowing: The theatre does not advertise one fixed access price or a blanket free-companion ticket on this page. Supported performances have specific dates. Caption glasses are currently suspended during a system upgrade.
What will we pay? & before you go
Your ticket
Ask for the access price for the performance and seat
Companion ticket
Ask the box office; a free ticket is not guaranteed
Registration and extras
Check the Access registration process
Guest limit
Confirm companion allocation with the box office
A companion ticket and a guest ticket can have different rules. Check your final basket, including booking fees and optional extras.
Before you go
Follow the theatre’s Access registration process or discuss your booking needs with the box office. Do not assume another venue’s card automatically registers you.
Join the Access scheme or contact the access box office on 020 7452 3961. Ask which performance and seats suit the support you need; call charges may apply.
Confirm your own ticket, each companion or guest ticket, and the access arrangements you need.
Details checked 17 Sept 2026. Recheck needed; confirm these details with the provider.
Proof and how to use it
What you need
Follow the theatre’s Access registration process or discuss your booking needs with the box office. Do not assume another venue’s card automatically registers you.
Next step
Join the Access scheme or contact the access box office on 020 7452 3961. Ask which performance and seats suit the support you need; call charges may apply.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
Disabled Persons Railcard
One-third off eligible adult fares for you and one adult companion travelling with you. £20 for one year or £54 for three.
Where to use it
Eligible National Rail tickets in Great Britain
Who it’s for
Existing routes include PIP or ADP at any rate, Attendance Allowance, PADP, qualifying DLA or CDP components, a Blue Badge and the provider's other listed disability, medical and concessionary-pass routes. A separate assessed route now covers a long-term impairment, health condition or neurodivergence that has lasted, or is likely to last, at least 12 months and causes significant barriers when using rail services.
Worth knowing: A diagnosis alone may not be enough where its impact varies. The assessed route requires significant disability-related barriers to rail travel, so approval is not guaranteed. Children aged 5 to 15 keep normal child fares; the card discounts their adult companion. The provider's main page includes season tickets, including Travelcard Season, in its ticket list, but its current terms say Railcard discounts do not apply to season tickets. Check the exact ticket before buying while those pages conflict.
Proof and how to use it
What you need
Use the exact document listed for your route. For the assessed route, provide either a report or letter from a health professional explaining how your condition affects rail travel, or the Railcard impact declaration signed by a suitably qualified and regulated health or social care professional. You will also need a photo.
Next step
Check the route that fits your circumstances and apply online or by post. Applications using professional evidence are independently assessed. Carry your Railcard when travelling on discounted tickets.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
Disabled Person’s Freedom Pass
Free travel on TfL buses, Tube, trams, DLR, London Overground and Elizabeth line within the pass’s coverage.
Where to use it
London’s TfL network and eligible National Rail routes
Who it’s for
London residents with an eligible disability. Your borough checks the disability criteria; a benefit award alone does not guarantee a pass.
Worth knowing: The disabled pass works at any time on TfL services. Most eligible National Rail travel excludes 04:30–09:30 on weekdays. Operator and route exclusions apply; this is not free travel on every train.
Proof and how to use it
What you need
Check your borough’s application for the required disability, identity and residence evidence.
Next step
Follow TfL’s eligibility and application links, then check the coverage map before using the pass.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
TfL travel mentoring
Free help planning an accessible route and practising journeys with a travel mentor.
Where to use it
Public transport in and around London
Who it’s for
People who live or travel in London and need help becoming confident using public transport, including people with disabilities or mobility requirements.
Worth knowing: Mentoring is a support service, not a travel pass. Check the fare or concession for your journey separately.
Proof and how to use it
What you need
No benefit award is stated as a requirement. Explain the travel support you need to the mentoring team.
Next step
Contact TfL to discuss support or arrange an appointment: 020 3054 4361, Monday–Friday 9am–4pm. Call charges may apply.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
London Dial-a-Ride membership
An alternative to public transport for members with a long-term disability.
Where to use it
TfL’s door-to-door transport service in London
Who it’s for
Permanent or temporary London residents unable to use public transport because of a long-term disability. Some mobility awards and other routes qualify automatically; others need a mobility assessment.
Worth knowing: Daily-living PIP alone is not the automatic PIP route. Membership does not guarantee a particular journey; check booking arrangements with TfL.
Proof and how to use it
What you need
The membership page lists accepted routes, including PIP mobility, higher-rate DLA mobility and higher-rate Attendance Allowance. Temporary members need evidence of using a similar service at home.
Next step
Apply for membership before trying to book. Request a form by phone on 0343 222 7777 if needed; call charges may apply.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
National Rail Passenger Assist
Help navigating stations, boarding and leaving trains, making connections and arranging a ramp where needed.
Where to use it
Train journeys in Great Britain, including London stations
Who it’s for
For passengers needing assistance, including disabled people, people with reduced mobility and people with non-visible impairments. A Railcard is not the application route.
Worth knowing: Advance requests need confirmation. Check station access, meeting points and wheelchair or scooter limits for your actual trains. Assistance does not establish a fare discount or make every station step-free.
Proof and how to use it
What you need
Give the operator your journey and support requirements, including mobility-aid dimensions where relevant. Keep your assistance confirmation and arrange your travel ticket separately.
Next step
Request assistance through the official app, website or by calling 0800 022 3720. Any train company can arrange a journey involving multiple operators. You can also ask station staff or use a Help Point without prebooking.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
London Taxicard subsidised journeys
A borough-funded contribution towards journeys. Joining is free except in Camden, where the published fee is £11.
Where to use it
Participating licensed taxis and private-hire vehicles in the London Taxicard scheme
Who it’s for
London residents with serious mobility impairments or severe sight impairment. Automatic routes include higher-rate DLA mobility, at least eight PIP Moving Around points, blind registration, War Pension Mobility Supplement or AFIP.
Worth knowing: Journeys are subsidised, not universally free, and annual trip limits vary. A Blue Badge is not an automatic route in every borough. Vehicles and arrival times are not guaranteed; most minicabs are not wheelchair accessible.
Proof and how to use it
What you need
Provide evidence for your route and the borough application. Other applicants can submit medical evidence and may need a mobility assessment. Some boroughs accept additional routes.
Next step
Use the official postcode-based application instructions. Once approved, check your borough’s fare contribution and trip allowance, request the right vehicle and carry your Taxicard.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Practical access
Changing Places toilet finder
Find toilets with an adult-sized changing bench, hoist and extra space, with details of the equipment and opening arrangements.
Where to use it
Registered Changing Places facilities across London and the UK
Who it’s for
For people whose needs are not met by a standard accessible toilet, including people with non-visible conditions. Anyone can search the map.
Worth knowing: A standard accessible toilet is not necessarily a Changing Places toilet. Facilities and standards vary, and map information is not a live guarantee that equipment is available or working. Check opening hours and any venue-entry conditions.
Proof and how to use it
What you need
No benefit award is needed to browse. Check the individual venue for key, entry and staffing arrangements.
Next step
Search the official map, read the facility details and contact the venue before a first visit. Bring your own sling and confirm that it works with the equipment.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Practical access
Energy and water Priority Services Registers
Free extra support such as accessible bills, help with meter readings and priority assistance during supply problems.
Where to use it
Your energy supplier, network operators and water company
Who it’s for
Disabled people and those with long-term conditions can ask to join. Other routes include older age, young children and temporary support needs. It is not limited to benefit recipients.
Worth knowing: Registration is support, not a bill discount or a guarantee of uninterrupted supply. Re-register when switching supplier and keep your details current.
Proof and how to use it
What you need
Explain the support you need directly to the relevant company. You can nominate someone to help with communications.
Next step
Contact your suppliers and network operators, or use the registration links in Scope’s guide. Confirm which companies have registered you, especially if you have separate gas, electricity and water providers.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Everyday costs
Broadband and mobile social tariffs
Lower-cost broadband or phone packages, with current options from £10 a month. Most broadband tariffs are unlimited and offer speeds above 30 Mbit/s.
Where to use it
Participating providers serving your address
Who it’s for
Universal Credit is accepted across the current list. Major providers also include Pension Credit, Employment and Support Allowance, Jobseeker's Allowance and Income Support. Some accept PIP or Attendance Allowance. The person receiving the qualifying benefit needs to be the main contract holder.
Worth knowing: Benefit rules, prices, speeds and coverage vary by provider. If your current provider offers a social tariff, Ofcom says you can switch to it free at any time, the price will not rise mid-contract and there is no fee to leave that tariff early. Moving to another provider may still mean an exit charge on your existing ordinary contract, unless it is waived.
Proof and how to use it
What you need
The provider checks the qualifying benefit for the main contract holder. Check its tariff page for the exact benefit and any account details it needs.
Next step
Check Ofcom's current provider list and whether the tariff covers your postcode. Ask your existing provider to switch you, or compare another provider's coverage, speed and setup cost before changing.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Everyday costs
Help with NHS costs
Check for free or reduced-cost NHS services, including the Low Income Scheme.
Where to use it
NHS prescriptions, dental care, eye care and some treatment travel
Who it’s for
Help depends on the service, country, benefits and personal circumstances. A low income can qualify even without a benefit award.
Worth knowing: Our selections do not establish an NHS exemption. NHSBSA says to pay if unsure or awaiting a decision; a refund may be possible if you were eligible. Check HC2/HC3 conditions rather than assuming every cost is covered.
Proof and how to use it
What you need
Use the NHSBSA checker to find the evidence or certificate needed. Low Income Scheme applications require income, savings and housing-cost evidence.
Next step
Complete the NHSBSA eligibility checker before claiming an exemption. It explains how to apply or use the help.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Everyday costs
Scope Disability Energy Support
Free advice by phone or email about energy and water bills, debt, supplier problems and possible financial support.
Where to use it
Disabled people and households in England, Scotland and Wales
Who it’s for
Disabled people, including children, and households where a disabled person lives. A particular benefit award is not listed as a requirement.
Worth knowing: A response can take a few weeks. This is advice and support, not an automatic grant or debt write-off. Financial schemes have their own eligibility checks.
Proof and how to use it
What you need
For an appointment, have recent bills, meter readings if possible, and details of arrears or payment plans. Give these to Scope directly, not to Side Street.
Next step
Use Scope’s application to request phone or email support. Ask for any adjustments you need, including BSL or language interpretation.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Benefits advice
Check benefits you might be missing
An estimate of benefits you could receive and help finding an adviser.
Where to use it
GOV.UK’s free benefit calculators and local advice links
Who it’s for
You do not need to receive benefits already. The calculators ask about your household circumstances.
Worth knowing: These estimate entitlement; they do not make an award. GOV.UK lists limitations for under-18s, students, some immigration circumstances and other situations. Use an adviser if those apply.
Proof and how to use it
What you need
Have accurate income, savings, rent and existing-benefit figures ready when using the external calculator. Do not send documents to Side Street.
Next step
Choose entitledto, Turn2us or Policy in Practice from GOV.UK, or follow its local benefits-adviser link.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Practical access
Access to Work
A grant towards practical work support such as specialist equipment, support workers, travel when you cannot use public transport, vehicle adaptations or workplace changes. The grant does not affect other benefits and is not repaid.
Where to use it
Paid work in England, Scotland or Wales, including working from home
Who it’s for
You must be 16 or over, have a physical or mental health condition or disability that affects your work or journey, and be in paid work or starting or returning within 12 weeks. You do not need a diagnosis. Self-employed applicants normally need annual turnover of at least £6,500.
Worth knowing: This is assessed support, not an automatic payment. It does not fund reasonable adjustments your employer must make. Civil servants receive support from their employer instead. You or your employer may need to pay costs first and claim them back. Voluntary work is not covered.
Proof and how to use it
What you need
Give your contact and workplace details, explain how your condition affects work and what support you need, and provide a workplace contact if employed. Self-employed applicants need their Unique Taxpayer Reference; provide a National Insurance number if you have one.
Next step
Check the eligibility page, then apply online or call the Access to Work helpline. You can ask for another format or email communication if phone calls are difficult.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
Jobcentre Plus Travel Discount
50% off adult pay-as-you-go fares, child-rate Travelcards or Bus & Tram Passes, discounted National Rail paper tickets and a Santander Cycles discount.
Where to use it
Bus, Tube, tram, DLR, London Overground, most National Rail in London and the Elizabeth line except West Drayton to Reading
Who it’s for
You must be unemployed and claiming Jobseeker’s Allowance or Universal Credit for 13 to 39 weeks if aged 18 to 24, or 13 to 52 weeks if aged 25 or over. Some people on Incapacity Benefit, Employment and Support Allowance or Income Support qualify when actively working with an adviser to return to employment.
Worth knowing: The photocard lasts three months. Carry it with your Oyster card and do not let anyone else use either card. The Elizabeth line discount does not cover West Drayton to Reading. If your card is lost, stolen or damaged, apply again through Jobcentre Plus.
Proof and how to use it
What you need
Jobcentre Plus decides eligibility and issues the photocard. To use the discount, take that photocard and your Oyster card to an Oyster Ticket Stop or Tube station, and carry both when travelling.
Next step
Apply at your local Jobcentre Plus. Once you have the photocard, ask staff at an Oyster Ticket Stop or Tube station to add the discount to your Oyster card, give a password and then add credit or buy an eligible pass.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Benefits advice
Find charitable grants with Turn2us
A free, confidential search across more than 1,700 organisations offering grants as money, products or services that do not have to be repaid.
Where to use it
UK charitable funds searched online, including disability, occupation and local-area funds
Who it’s for
Every fund has its own rules. These commonly include financial need or low income and may also depend on disability or illness, present or past occupation, where you live or your age. Not being able to claim welfare benefits because of immigration status does not itself prevent an application to a charitable fund.
Worth knowing: A search result is not an entitlement or promise of an award. Funds can refuse applications and response times vary. A one-off grant can affect means-tested support if it increases your capital, so ask a benefits adviser if that may apply.
Proof and how to use it
What you need
The search starts with age and postcode, with optional details to narrow results. A fund may ask for proof of address, work history, income, savings and housing costs, plus the reason for applying. Some only accept an application through an adviser or support worker.
Next step
Use the Grants Search, read each matching fund’s exact rules and follow its application route. If it requires a professional referral, use the linked adviser finder or ask an existing health, social-care or advice worker.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Everyday costs
VAT relief on disability equipment
No VAT on a limited range of qualifying goods and services. Examples can include wheelchairs, certain mobility scooters, specialist beds, stair lifts, hoists, disability-designed equipment, eligible repairs and adaptations.
Where to use it
UK purchases, hires or leases of qualifying disability goods and services for personal or domestic use
Who it’s for
You must be disabled or chronically sick for VAT purposes: a physical or mental impairment must have a long-term and substantial effect on everyday activities, or you must have a condition treated as chronic sickness. You do not need a benefit award or disability registration. Temporary incapacity and age alone do not qualify.
Worth knowing: The relief covers a limited range, not every item that makes life easier. General-use products, business use and equipment supplied for care provided in a hospital or care home are normally outside this route. HMRC does not refund customers directly or decide individual medical eligibility.
Proof and how to use it
What you need
The supplier will normally ask for a simple written eligibility declaration describing your condition and confirming personal or domestic use. Complete a separate declaration for each supplier. The supplier must also check that the particular goods or services qualify.
Next step
Ask the supplier before buying whether the exact item or service qualifies, then complete its declaration or HMRC’s form. If you were charged VAT incorrectly, ask the supplier for a refund.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
Blue Badge parking scheme
A badge can help you park closer when you are driving or travelling as a passenger. In England it costs up to £10 and usually lasts for up to three years. Common on-street concessions include free parking at many meters and pay-and-display bays, and up to three hours on yellow lines where loading restrictions do not apply.
Where to use it
England, including London. Apply through your home council and check the parking rules for the area you are visiting.
Who it’s for
You may qualify automatically through a listed mobility or sight award, or through a council assessment. Automatic routes include the higher-rate DLA mobility component, at least 8 PIP moving-around points, registered blindness and certain armed forces payments. PIP planning-and-following-journeys gives an automatic route only with exactly 10 points under descriptor E for overwhelming psychological distress. You can still apply without a qualifying benefit award if walking is very difficult, puts you at serious risk, or a lasting hidden condition creates substantial risk during journeys. Your council makes the decision.
Worth knowing: A Blue Badge is not permission to park anywhere. Off-street car parks set their own rules, loading bans still apply, Red Routes have separate rules, and the City of London, Westminster, Kensington and Chelsea and part of Camden have their own central London concessions. Use the badge only when the holder is driving, travelling as a passenger, or being picked up or dropped off, and always check local signs.
Proof and how to use it
What you need
You will need a recent digital photo, proof of identity and address, and your National Insurance number if you have one. For an automatic route, provide the relevant award evidence. For an assessed route, the council may ask for details of medication, treatment and supporting evidence from health or social care professionals.
Next step
Check the official eligibility guide, then apply on GOV.UK. The service sends the application to your council. Councils usually decide within 12 weeks but it can take longer, especially if they need an assessment. If you are refused, you can ask the council to reconsider and send any extra evidence it requests.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Practical access
Disabled Facilities Grant
A council grant of up to £30,000 in England towards necessary changes such as ramps, wider doors, a level-access shower, a stairlift, safer heating or lighting controls, or another adaptation the council approves. Some councils may give more. Relevant architect or surveyor fees can sometimes be included.
Where to use it
Homes in England, through the council for the property
Who it’s for
The disabled person must live in the property and usually intend to stay for the grant period, normally five years. The applicant can be the owner, a tenant or the landlord. The council must agree that the work is necessary and appropriate for the person's needs, and reasonable and practical for the property. You do not need a benefit award.
Worth knowing: Adults may have to pay towards the work. Parents' income is not counted for a disabled child under 18, and landlord applications are not assessed on the landlord's income or savings. Starting work before approval can lose the grant. Planning permission or building regulations approval may still be needed, and approved work should normally finish within 12 months. The disabled person usually needs to intend to remain for five years, with shorter periods possible in some cases.
Proof and how to use it
What you need
The council will tell you what it needs after assessing the home and the proposed work. Adult applications are normally means-tested using household income and savings over £6,000, so be ready to provide financial details. It may also ask for evidence of the disabled person's needs and your tenancy, ownership or landlord status.
Next step
Apply through the council for the property before any work starts. It may arrange an occupational therapist or trained assessor visit and must give a decision within six months. Foundations can help with an application. Appeal to the council first if you disagree, then use the Local Government Ombudsman route if the complaint is still unresolved.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Practical access
Disabled Students' Allowance
Up to £27,783 a year towards disability-related study costs. Support can include specialist equipment, non-medical helpers, taxi travel when your disability stops you using public transport, and other extra study costs. It is based on your needs rather than household income and does not have to be repaid.
Where to use it
Eligible higher education courses in the UK, through Student Finance England for students who live in England
Who it’s for
You must live in England, have a disability, mental health condition, specific learning difficulty or long-term health condition that affects your ability to study, and be eligible for both a Tuition Fee Loan and a Maintenance Loan from Student Finance England. You do not have to take either loan if you apply only for DSA. Your funded undergraduate or postgraduate course must last at least a year, or an LLE-funded course must be worth at least 30 credits.
Worth knowing: Do not buy equipment before the needs assessment because it will not be reimbursed. If a new computer is approved, you pay the first £200. DSA does not cover ordinary student costs or disability costs unrelated to the course. You cannot use this Student Finance England route if you only qualify for a Tuition Fee Loan, are eligible for NHS DSA, receive equivalent support elsewhere, or are on a higher or degree apprenticeship. Medical and dental students with an NHS Bursary can check NHSBSA's separate DSA. For pre-2027 part-time courses, an undergraduate course cannot be more than four times the full-time length and a postgraduate master's cannot be more than twice the full-time length. Courses starting on or after 1 January 2027 use the Lifelong Learning Entitlement process.
Proof and how to use it
What you need
For a physical, sensory, long-term health or mental health condition, provide a medical professional's report or letter explaining its substantial and long-term effect, or another accepted form such as an EHCP. Autism needs diagnostic evidence or another accepted form. A specific learning difficulty needs a diagnostic assessment from a suitably qualified professional.
Next step
Apply through your Student Finance account if the option is available, or use the correct DSA1 form for your course and academic year. After an eligibility letter, an approved supplier arranges a needs assessment. The Student Loans Company aims to decide an application within four weeks, but support can take up to 14 weeks to put in place.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Everyday costs
Council Tax Disabled Band Reduction
If you qualify, your Council Tax bill is worked out using the band below your home's actual band. A Band A home gets a 17% discount instead.
Where to use it
Your London borough, for the main home of a disabled adult or child
Who it’s for
The home must be the main residence of at least one disabled adult or child and be larger than it would otherwise need to be. You normally need an extra bathroom, kitchen or other room for the disabled person, or extra indoor space for using a wheelchair.
Worth knowing: Having a disability does not automatically qualify the home. The room or space must be needed because of the disability, and each borough checks the application. A wheelchair used only outdoors does not meet the indoor-space route.
Proof and how to use it
What you need
Your borough will ask about the disabled resident and the room, adaptation or indoor wheelchair space. It may arrange a home visit before deciding the claim.
Next step
Use the GOV.UK postcode finder to reach your borough's application, then follow its evidence and inspection instructions.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Benefits advice
Carer's Credit
A National Insurance credit that can fill gaps in your record and help protect your State Pension. It is not a cash payment, and your income, savings and investments do not affect eligibility.
Where to use it
Your National Insurance record, while you care for someone at least 20 hours a week
Who it’s for
You must be 16 or over, under State Pension age and care for one or more people for at least 20 hours a week. The person you care for normally needs a listed disability benefit, but you may still qualify without one through a signed Care Certificate.
Worth knowing: This is a National Insurance credit, not money. If you get Carer's Allowance or Carer Support Payment, or Child Benefit for a child under 12, you already get credits automatically. Foster carers use a different National Insurance credit route. Tell the Carer's Allowance Unit about a break from caring lasting more than 12 weeks.
Proof and how to use it
What you need
If the person you care for does not get a listed qualifying benefit, ask a health or social-care professional to sign the Care Certificate in the claim form.
Next step
Download and complete the Carer's Credit claim form. Add the signed Care Certificate if it applies, then send the form to the Freepost address shown by GOV.UK.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Benefits advice
Carer's Allowance
£86.45 a week, plus Class 1 National Insurance credits for each week you are paid.
Where to use it
England and Wales, when you care for someone at least 35 hours a week
Who it’s for
You must be 16 or over, normally live in England or Wales, provide at least 35 hours of care a week and meet the residence and immigration rules. The person you care for must get a listed qualifying disability benefit and component. You cannot be in full-time education or study for 21 hours or more a week, and your earnings must be £204 or less a week after tax, National Insurance and allowed expenses.
Worth knowing: Only one carer can normally be paid for the same person, and there is no extra payment for caring for more than one person. A claim can stop the cared-for person's severe disability premium, Pension Credit severe-disability addition or some Council Tax help. Universal Credit is reduced by the Carer's Allowance paid, though a separate carer amount may apply. State Pension and some other benefits overlap. Scotland uses Carer Support Payment instead.
Proof and how to use it
What you need
Have your National Insurance number, bank details, work or study details and allowed expenses ready. You also need the cared-for person's date of birth, address and National Insurance number, or their DLA reference if they are under 16.
Next step
Check how a claim could affect both people's benefits, using an official benefits calculator or adviser if needed. Apply online or by post; a claim can be backdated by up to three months.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
Motability Scheme
Exchange all or part of a qualifying mobility allowance to lease a new car, Wheelchair Accessible Vehicle, scooter or powered wheelchair. Car leases include insurance, servicing and MOT, routine repairs and breakdown cover.
Where to use it
Across the UK, through Motability-accredited dealers and vehicle providers
Who it’s for
You must receive a qualifying allowance with at least 12 months left when you apply to join. The accepted routes are the higher-rate mobility part of DLA, the higher-rate mobility component of CDP or Scottish Adult DLA, the enhanced-rate mobility part of PIP or ADP, Armed Forces Independence Payment, or War Pensioners' Mobility Supplement. Lower mobility rates, daily-living or care components and Attendance Allowance do not qualify. You do not need to drive: a car can be driven by the customer or an insured named driver. Check the current licence, age and driver rules before ordering.
Worth knowing: The lease is paid from the qualifying mobility allowance, and most vehicles use all of it. Some vehicles need a non-refundable Advance Payment on top. The October to December 2026 list has more than 670 cars, including more than 60 with no or a low Advance Payment, but prices can change and vehicles can be withdrawn before the next list on 1 January 2027. For new car and Wheelchair Accessible Vehicle leases from 1 July 2026, most top-up payments carry VAT unless the customer and vehicle meet HMRC's relief rules; powered-wheelchair and scooter leases keep VAT relief. The lease agreement shows what applies. Optional extras cost extra, and you cannot buy the vehicle at the end of the lease.
Proof and how to use it
What you need
Have the award details, National Insurance number or Customer Reference Number of the person receiving the allowance, and identity evidence ready. A dealer application also needs the drivers' licences, claims history and any relevant driver declaration or grant letter.
Next step
Check the allowance and time remaining, then start the application online or speak to a Motability-accredited dealer. Visit the dealer to choose and order the vehicle; the dealer places the order for you.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Benefits advice
Attendance Allowance
£76.70 or £114.60 a week towards the extra costs of personal support. It is not means-tested, so income and savings do not affect the rate.
Where to use it
England and Wales, for people who have reached State Pension age
Who it’s for
You must have reached State Pension age and have a disability or health condition that means you need help caring for yourself or supervision for safety. You must normally have needed that help for at least six months. Residence and immigration conditions apply. You cannot get Attendance Allowance at the same time as DLA, PIP, Adult Disability Payment, Scottish Adult Disability Living Allowance or Armed Forces Independence Payment.
Worth knowing: Attendance Allowance does not cover mobility needs, and an application does not guarantee an award. You cannot usually get it while a local authority pays for your care-home place, though you may still claim if you pay the full cost yourself. Scotland uses Pension Age Disability Payment instead. A successful claim could increase Pension Credit, Housing Benefit or Council Tax Reduction, so tell the office dealing with each one.
Proof and how to use it
What you need
Have your National Insurance number, contact details, information about how your condition affects you, your GP or medical-centre details and any current care-home, hospital or hospice details ready. DWP may arrange an assessment if the effect of your condition is unclear.
Next step
Apply online or send the Attendance Allowance claim form by post. If you phone for a paper form and return it within six weeks, a successful claim can start from the date of the call. Use the separate GOV.UK route if a medical professional says you may be nearing the end of life.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Everyday costs
Thames Water WaterHelp
A discount of between 25% and 99% on an eligible Thames Water bill. Any award is applied from the date you apply, and WaterHelp itself does not affect your credit score.
Where to use it
Thames Water household accounts, including much of London and the Thames Valley. Check the supplier named on your bill before applying.
Who it’s for
You may qualify if your annual Thames Water bill is more than 5% of your net household income. Thames Water also considers how many people live at the property and verifies your income. You do not need to receive a benefit award, but you must be a Thames Water customer and pass its assessment.
Worth knowing: The discount is assessed individually and Thames Water says the 25% to 99% range may change. Not every London address has Thames Water as its water supplier, and other companies run separate support schemes. Check the name on your bill before sharing financial details or applying.
Proof and how to use it
What you need
Have your Thames Water account number ready, along with details of household income, debts, regular bills and other outgoings. Thames Water says it will check your details and verify your income.
Next step
Complete Thames Water's online income and expenditure assessment, or call 0800 980 8800 to apply or discuss the options. Thames Water says it will contact you within 20 working days after the assessment is complete.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Everyday costs
Warm Home Discount Scheme
A one-off £150 discount on your electricity bill. It is not paid as cash. If the same supplier provides your gas and electricity, you may be able to ask it to put the discount on your gas bill instead.
Where to use it
England and Wales, through participating electricity suppliers, for winter 2026 to 2027
Who it’s for
All three conditions must have applied on 23 August 2026: your electricity supplier took part in the scheme, you or your partner received Universal Credit, Housing Benefit, income-related Employment and Support Allowance or Pension Credit, and you or your partner was named on the electricity bill.
Worth knowing: The scheme is currently closed and GOV.UK says it will reopen in October 2026. The £150 is a bill discount, not cash. A qualifying benefit alone is not enough if the supplier or named-bill condition was not met on 23 August. Scotland has different application rules, and park-home residents use a separate route. The discount does not affect Cold Weather Payments or Winter Fuel Payments.
Proof and how to use it
What you need
The qualifying benefit, participating supplier and named-bill conditions all need to match the position on 23 August 2026. Keep your electricity account details and any official Warm Home Discount letter so you can check the decision or contact the scheme if asked.
Next step
Check that your supplier is on GOV.UK's winter 2026 to 2027 list and whether all three conditions applied on 23 August. In England and Wales the discount is normally automatic once the scheme reopens, and the supplier applies it to the bill.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Getting around
National Express Disabled Coachcard
One-third off adult Standard and Fully Flexible fares for one year. The Coachcard costs £30, plus £3 postage when bought online or by phone.
Where to use it
Eligible National Express coach journeys between UK towns, cities and airports.
Who it’s for
The card is for disabled customers. National Express's public scheme page does not name a qualifying benefit award or require a particular disability document, so check the current purchase questions if your route is unclear.
Worth knowing: The card runs for one year from the start date you select or, for an in-person purchase with no future date selected, from the next calendar day. It is non-refundable and non-transferable, and tickets bought with it must not be transferred. Ticket refunds follow the fare: Standard fares are not refundable, while Fully Flexible fares may be refunded up to 24 hours before the original outward journey. Amended or part-used tickets are not refundable, and some fees and extras stay non-refundable. The discount does not cover Restricted fares, booking or SMS fees, add-ons, European, Hotel Hoppa, Ulsterbus, third-party, special-event, season or Multiride services and tickets, or packages including accommodation, admission or ferry travel. A lost or stolen card is not replaced free.
Proof and how to use it
What you need
National Express does not list benefit or medical evidence on the scheme page checked. You must have the physical Coachcard before travelling on a discounted ticket and show it with your ticket when boarding.
Next step
Buy the Coachcard online, by phone or at a participating station or agent. You cannot use the discount until the next calendar day after purchase. If you buy online or by phone, you must also wait until the physical card arrives. For online bookings, select the Coachcard option and enter its serial number and expiry date. Allow up to seven days for delivery if it is posted.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Everyday costs
Thames Water WaterSure bill cap
For 2026 to 2027, eligible bills are capped at £658 for water and wastewater, £372 for water only or £286 for wastewater only. If your normal bill is lower, you keep paying the lower amount.
Where to use it
Metered Thames Water household accounts, including much of London and the Thames Valley. Check the supplier named on your bill.
Who it’s for
Someone in the household must receive Housing Benefit, income-related Employment and Support Allowance, Income Support, income-based Jobseeker's Allowance, Pension Credit, Working Tax Credit, qualifying Child Tax Credit or Universal Credit. The home must also have a water meter and either someone with a medical condition that needs extra water, or three or more children under 19 living there with Child Benefit claimed for them.
Worth knowing: The cap changes as average bills change. Home dialysis does not qualify where the NHS contributes to the water cost. The form also excludes homes using non-handheld garden watering, an auto-fill swimming pool or pond over 10,000 litres, and commercial properties such as smallholdings, farms and nursing homes. Approval is not guaranteed, and other water companies run their own schemes.
Proof and how to use it
What you need
Provide current benefit evidence. Medical applications need evidence such as a repeat prescription or a doctor or hospital letter explaining the extra water need. Larger-family applications need Child Benefit evidence for at least three children. The water-bill account holder must sign the form, and the benefit recipient must also sign if they are a different person.
Next step
Download and complete Thames Water's WaterSure form, then email or post it with the supporting evidence. Thames Water says it aims to decide within ten working days and applies an accepted cap to the next bill. Call 0800 009 3652 if you need help with the form.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Everyday costs
Thames Water Customer Assistance Fund
An affordable monthly payment plan for two years. Thames Water matches the part of each payment that goes towards the debt with a lump sum every six months, then clears any remaining water debt at the end if you have kept up the payments.
Where to use it
Thames Water household accounts, including much of London and the Thames Valley. Check the supplier named on your bill.
Who it’s for
You must be the Thames Water bill payer and owe at least £120 from a previous year's bills. Someone in the household must receive Child Tax Credit above the family element, Housing Benefit, income-based Jobseeker's Allowance, Pension Credit, Income Support, Working Tax Credit or Universal Credit. You must also be able to afford current and future bills and commit to debt payments for two years.
Worth knowing: The plan covers current charges as well as payments towards older debt. Thames Water says it will remove you if you miss or pay late more than three times, or if the account holder is declared bankrupt or insolvent. Approval is not guaranteed, and other water companies run their own support.
Proof and how to use it
What you need
When you call, have your Thames Water account number and details of household income, including salary and benefits, regular bills and other payments, and any debts.
Next step
Call Thames Water on 0800 009 3652, Monday to Friday from 8am to 5pm. It will assess your income and outgoings and agree the monthly payment if it accepts you onto the scheme.
Rules & eligibility checked . Due for recheck; confirm the current terms with the provider.
Asking for local support
Use your borough’s contact routes, then ask about the help you need. These are England-wide starting points; local services and decisions vary.
Questions to ask your council or adviser
Which team can help with my situation, and can I contact it directly?
Is there a route without a benefit award? What evidence does this particular service need?
Can you help me complete the application or arrange an accessible appointment?
Are there charges, a waiting list, referral requirements or a closing date?
What should I do next, and who should I contact if I do not hear back?
For children and young people, ask about the council’s SEND Local Offer and children’s services. Ask the council which team handles any transition to adult support.
Ask your council’s social services for a care needs assessment. The assessment is free; any care offered afterwards may involve a separate financial assessment and charges.
Source checked 19 September 2026. Due for review; confirm current details with the provider.
Ask your council about equipment, an occupational therapy assessment and help adapting your home. A Disabled Facilities Grant may help with suitable changes; the council decides eligibility and funding.
Source checked 19 September 2026. Due for review; confirm current details with the provider.
If understanding care information or explaining your views is difficult, ask social services about independent advocacy. Availability and the right to an advocate depend on your circumstances.
Source checked 19 September 2026. Due for review; confirm current details with the provider.
An adult carer can ask adult social services for a free carer’s assessment, separate from the cared-for person’s assessment. Parents caring for a disabled child should contact the council’s children with disabilities service.
Source checked 19 September 2026. Due for review; confirm current details with the provider.
Independent benefits calculators give estimates and cannot be used by under-18s. They may be inaccurate for students and some other circumstances listed on GOV.UK. Speak to an adviser if a calculator does not cover your situation.
Source checked 19 September 2026. Due for review; confirm current details with the provider.
Prepare for an appointment
You can work through these steps on screen or take a printed copy to a support worker. Tick boxes are temporary and clear when you leave this page.
Plan an outing at your pace
Pick a destination from the guide and use this checklist to ask about the things that matter to you. It does not assess whether a venue or walking route meets your needs.
Open a plain, large-print guide with council links, practical next steps and both checklists. It contains public information only, without your checker answers or ticked boxes.
The selected public guide area appears in the page address. This does not set your residence or eligibility.
Using this page
Use your browser’s zoom to enlarge the page. The printable guide uses a plain background and larger text. All guidance and official links are available without JavaScript; location searches and filters are optional.
Use Tab to move between controls, Enter to follow a link and Enter or Space to open a section. A reader’s own access needs determine which facilities matter; “unconfirmed” means evidence is missing, not that a facility is absent.
This page does not claim an independent WCAG conformance audit. The short guidance is plain language, not an Easy Read version tested with readers.
If access information is wrong
Use the official provider link on the relevant entry to confirm changes before travelling. For an urgent lift, toilet or booking problem, contact the venue or transport operator directly. You do not need to share a diagnosis to describe a problem with published information.
Before you book
Check the provider’s current terms and ask which evidence they accept. An award letter, access card and Blue Badge are not interchangeable. A free companion ticket usually covers the person helping you; your own ticket may still cost money.
A discount does not tell you whether a place is accessible for you. Ask about the route in, toilets, seating, hearing support or quieter sessions you need. Check the exact performance date for captions, BSL interpretation, audio description or relaxed sessions.
For the journey, Passenger Assist can help with train boarding and connections. Confirm station access and mobility-aid limits for your route.
If you need an adult changing bench or hoist, use the Changing Places finder and contact the venue about its equipment and opening arrangements.
We aim to review these schemes weekly. Each card shows its last actual check, with a reminder when a recheck is due. Ticket availability and individual decisions still need checking with the provider.